Frequently Asked Questions
Q. If I place an order with you today, when will I receive my items?
A. We normally ship all products between 1 and 3 business days from the receipt of an order.
PLEASE NOTE: we do not ship on the weekends, as our warehouses are closed.
If we are unable to ship within the normal timeframe, we will send you an email asking whether you are willing to accept the delay.
Orders are shipped from many different locations across the US, so transit time will vary. Most products normally arrive between 7 and 10 calendar days from date of order. Our speediest delivery option is UPS 3 Day Select service. Our normal order processing time of 1-3 days still applies with expedited shipping. Note that certain large items such as cargo boxes require 2 business days for order processing and may take as much as 4-5 business days for truck freight delivery to distant locations in the US.
Please don't ask us to make absolute guarantees on your order with respect to delivery dates. We do our best with every order, but it does not make sense for either party to attempt to guarantee arrival on a specific date because of an impending trip, event, etc. Too many variables are beyond our control to make these guarantees.
Q. I want to check on the status of my order.
A. You will receive a shipment confirmation email after your order leaves our warehouse which will contain the tracking number for your package(s). If you have not received such an email, your order has probably not yet shipped.
If you registered for an account when you placed an order, you can go to www.racksforall.com and click on My Account and login to check the status of your order.
You can also send a email status request to greatservice@racksforall.com if you did not register or need help understanding order status.
Q. I am having trouble logging onto your site to check my order status.
A. If you did not register an account when you made your order, you will not be able to log in. You will, however, receive a shipment confirmation email when your order ships which will contain the tracking number for your package(s). If you have not received such an email, your order has probably not yet shipped. If you registered for an account when you placed an order, you can go to www.racksforall.com and click on My Account and login to check the status of your order. You can also send a email status request to greatservice@racksforall.com if you did not register or need help.
Q. Is a specific item in stock?
A. Yes. Your order will be processed as soon as you place it. We will be in touch via email if we have any problems filling your order promptly. Our normal order ship time is 1-3 business days, not including weekends.
Q. I want to cancel an order that I previously placed.
A. Please review our returns policy and send an email request to greatservice@racksforall.com. If the order has already left the warehouse, you will need to follow our return policy.
Q. I want to return the items I received. Will I be charged the 15% restocking fee?
A. Please send an email request togreatservice@racksforall.com.
Q. What is your return policy?
A. Click the return policy link on our website.
Q. Do you have anything that will fit my car?
A. Please use our automated fit guides. If you are unable to use these guides, or need help, please send an email request to greatservice@racksforall.com with the following information:
- Make
- Model
- Year of your car or truck
- Factory rack or rails available
- Description of what you would like to carry (e.g. bike, skiis, cargo, ladder, etc.)
You will receive an email fit recommendation within 24 hours of your request, 7 days per week.
Q. How do I know if my trailer hitch will handle a specific cargo or motorcycle carrier?
A. Review the owner's manual for your vehicle, or the receipt for your hitch installation and look for the Class of the hitch (I, II, III, or IV).You can use our automated fit guides or if you still need help, please send an email request to greatservice@racksforall.com. Be sure to include your vehicle type and trailer hitch class.
Q. Where are you located and where will my product ship from?
A. Our corporate offices are located in Eastern Massachusetts and our products ship from warehouses located throughout the US.
Q. Do you ship to Canada or outside the US?
A. Yes. We ship to all 50 states via UPS. Note that rates outside the lower 48 are much higher and free shipping offers
never apply.
We can ship to a friend or family member with a US address.
We have partnered with Bongo International to provide a comprehensive shipping service
outside the US. See the Bongo Frequently Asked Questions for more information.
Q. Can I pick up my product at your MA warehouse?
A. Only Thule, Yakima, SportRack, Tubbs, and Malone Auto Racks products can be picked up from our Peabody MA warehouse. Note
that you must place an order first and wait for emailed instructions to pick up your items. Please do not visit our
warehouse without ordering and receiving pickup instructions via email.
Q. Your website says free shipping but I was charged shipping anyway.
A. Please read the free shipping descriptions carefully. In some cases, free shipping only applies to items priced over $125 or some other dollar amount. Shipping is charged on an order if you combine items which ship free with items that do not ship free. Also, in some cases you must exceed a certain shopping cart value (example $125) in order to quality for free shipping. Please see the Free Shipping Offers page for current promotional information.
Q. I received an incomplete order or broken or damaged rack.
A. Please send an email to greatservice@racksforall.com and describe theproblem as completely as possible. Please preserve any shipping documentation or damage claim information you may have received from UPS, Fedex, or a trucking carrier.
Q. Where is the refund to my credit card? I shipped back the item last week.
A. Please be sure to follow the return procedure outlined in our return policy. One of the best things you can do is to supply us with your return tracking number so that we can supervise the acceptance of your return when it arrives. Without this information lots of additional time may be required.
Refunds require 2-3 business weeks and are subject to the terms of our returns policy. Please send an email to greatservice@racksforall.com for additional information.
PLEASE NOTE: Returns and refunds must be handled in writing via email in order to provide clear documentation and avoid any misunderstandings.
Q. I just placed an order and I want to change something about it.
A. Please send an email to greatservice@racksforall.com. In most cases, it is not possible to change an order once it has been processed and/or shipped. Restocking or handling fees may apply.
Q. I would like to use my own UPS shipping account number to ship my order.
A. Please check to make sure that the item in question is not already shipping for free. Racks for All cannot accomodate external shipper accounts.
Q. Do you match competitor's prices?
A. Send an email to greatservice@racksforall.com and include a link to show us where you found a better price.We will let you know whether we can match a competitive price.
Q. When checking out with Google Checkout, shipping is not free on all of my items as promised. How can I fix this?
A.When including items in your shopping cart to meet the minimum for free shipping, make sure to use the Additional options - Use a coupon blank in the Google Checkout process to enter the free shipping discount code for that manufacturer or set of items.