Racks For All

Return Policy

PLEASE NOTE: Products must be returned unused in their original packaging in saleable condition within 30 days of your original receipt. If not received within 30 days of shipment receipt, no credit will be issued. Partially assembled racks or racks/bags that have been used to transport gear may not be returned. Outdoor gear (bikes, camping gear, etc.) that have been used are also not returnable.

• Please email greatservice@racksforall.com and include your original order number, what product(s) you are returning, and your name. Please do not call our 800 number for return information - we must handle returns in writing via email. We will give you an RMA number and a return address.
• Please do not return an item without an RMA number.  Doing so may result in additional charges or no refund if the returned item cannot be properly located.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.
• Save your return tracking number and email it to us, so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

Return Credit Calculation

• Shipping charges are not refundable. For merchandise with free or included shipping, the amount refunded will be the purchase price minus actual shipping charges. Credit will be made after merchandise is received by Racks for All and found to be in new and unopened condition.
• Please Note: unless the return or exchange is due to an error on our part, we must charge a 15% restocking fee. We will issue a credit to the credit card used for the original purchase.
• Important: Returns made without an RMA number issued by Racks for All or made to the wrong location may result in a reduced credit or no credit at all, depending on the circumstances.  Please do not return an item without prior written authorization and an RMA number.

You may return a gift for any reason within 30 days of receiving your order for credit in our online store. The amount of credit will follow the same rules as the return policy above. Items that are marked non-returnable may not be returned for credit. Please send an email to greatservice@racksforall.com with any questions. We will need your email address to process your credit.

International Shipping Return Policy

Racks for All is no longer responsible for goods shipped after we have received a Proof of Delivery from the Bongo Warehouse. Any international returns will need to be coordinated through Customer Service at Bongo International. Once a return is received by us from Bongo International, our standard return policies and restocking fees apply.

International Shipping Damage Policy

Goods damaged in shipment will be replaced by Racks for All and shipped to the Bongo warehouse. Customers will be responsible for the cost of shipping the replacement goods through the Bongo service.

Racks for All is not responsible for the international transportation of your goods. Please contact Bongo International directly if you need to make a return or receive a replacement part. Bongo will adjust your international paperwork to state that any additional item(s) shipped are replacement parts. No additional duties/taxes should be applied by Customs in your country in these instances.

Manufacturer warranties may become void if goods are shipped internationally.

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